POLICIES
SHIPPING POLICY
Last Updated: 10/08/2026
Thank you for choosing EZ Cruise.
This Shipping Policy explains how orders placed through the EZ Cruise website are processed and shipped.
Order Processing
Orders are processed after payment has been successfully received and the order information has been confirmed.
Processing times may vary depending on product availability, order volume, weekends, holidays, and circumstances outside our reasonable control.
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Any processing or shipping timeframe displayed on the website is an estimate unless specifically stated otherwise.
Shipping Timeframes
EZ Cruise will make reasonable efforts to ship orders within the timeframe communicated at the time of purchase.
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If no specific shipping timeframe is provided, EZ Cruise will make reasonable efforts to ship the order within the applicable period required by law.
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For Internet orders, the FTC Mail, Internet, or Telephone Order Merchandise Rule generally requires sellers to have a reasonable basis for advertised shipping times. If no shipping time is stated, the rule generally requires a reasonable basis to believe the order can ship within 30 days.
Shipping Charges
Applicable shipping charges will be displayed during checkout or communicated to the customer before the order is finalized.
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Shipping charges may vary depending on the destination, order size, shipping method, and other applicable factors.
Shipping Address
Customers are responsible for providing an accurate and complete shipping address.
EZ Cruise is not responsible for delays or additional costs caused by incorrect or incomplete shipping information provided by the customer.
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If you realize that your shipping information is incorrect after placing an order, please contact EZ Cruise as soon as possible.
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We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been shipped.
Tracking Information
When tracking information is available, it may be provided to the customer by email or through the customer's account.
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Tracking information is provided by the applicable shipping carrier and may not update immediately after an order has shipped.
Shipping Delays
Shipping times may occasionally be affected by circumstances outside EZ Cruise's control, including severe weather, carrier disruptions, natural disasters, holidays, transportation delays, supply chain interruptions, or other unforeseen circumstances.
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If EZ Cruise becomes aware that an order cannot be shipped within the timeframe originally communicated, we will communicate the delay and, where required, provide the customer with appropriate options regarding cancellation and refund.
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The FTC's Mail, Internet, or Telephone Order Merchandise Rule requires sellers that cannot meet a promised shipping timeframe to provide appropriate notice and, in applicable circumstances, offer cancellation and a prompt refund.
Damaged Packages
If your package arrives visibly damaged, please document the condition of the package and product as soon as possible.
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Contact EZ Cruise with your order number and photographs of the damage so we can determine the appropriate next steps.
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Customers should retain the original packaging until the matter has been resolved.
Incorrect or Missing Items
If you receive an incorrect or incomplete order, please contact EZ Cruise as soon as possible.
Provide your order number and a description of the issue. We will review the order and determine the appropriate resolution.
Contact Us
​Questions regarding shipping can be directed to: