POLICIES
REFUND & RETURN POLICY
Last Updated: 10/08/2026
At EZ Cruise, we want customers to feel confident when purchasing our products.
This Refund & Return Policy explains when a product may be returned, how to request a return, and how refunds are handled.
Return Eligibility
Eligible products may be returned within 30 days of delivery provided that:
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The return request is submitted within the applicable return period
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The product is eligible for return
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The product has not been damaged through misuse, improper installation, modification, or abuse
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The product is returned in an appropriate condition
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Any required accessories, components, instructions, or other included materials are returned where applicable
Because EZ Cruise products are electronic vehicle accessories, certain conditions may apply to products that have already been installed or modified.
Products That May Not Be Eligible for Return
Returns may be denied or adjusted where a product has been:
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Damaged through misuse
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Incorrectly installed
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Modified or altered
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Damaged through improper wiring or electrical connection
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Used contrary to the installation instructions
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Damaged through accident, abuse, neglect, or other circumstances outside normal intended use
This does not limit any rights or remedies that cannot legally be excluded.
Defective or Incorrect Products
If you receive a defective, damaged, or incorrect product, please contact EZ Cruise as soon as possible.
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Provide:
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Your order number
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Your name and contact information
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A description of the issue
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Photographs or video when requested
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Any other information reasonably necessary to evaluate the issue
EZ Cruise will review the situation and determine the appropriate resolution.
Depending on the circumstances, the resolution may include replacement, repair, refund, or another appropriate remedy.
Return Authorization
Customers should contact EZ Cruise before sending a product back.
Do not send a return to an address that has not been confirmed by EZ Cruise.
Once a return has been approved, EZ Cruise will provide the appropriate return instructions.
Return Shipping
For customer initiated returns that are not related to a defective, damaged, or incorrect product, the customer may be responsible for return shipping costs.
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For products that EZ Cruise confirms were defective, damaged before delivery, or incorrectly shipped, EZ Cruise will determine the appropriate return shipping arrangement.
Refunds
Once an approved return has been received and inspected, EZ Cruise will determine whether the product qualifies for a refund.
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Approved refunds will generally be issued to the original payment method where reasonably possible.
The time required for the refund to appear in a customer's account may depend on the payment provider or financial institution.
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Where a refund is required because EZ Cruise cannot fulfill an order as promised, EZ Cruise will process the refund in accordance with applicable law.
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The FTC's Mail, Internet, or Telephone Order Merchandise Rule contains specific requirements regarding refunds when a seller cannot ship merchandise within the required timeframe.
Partial Refunds
If approved, a partial refund may be considered in circumstances where only part of an order qualifies for a refund or where an appropriate adjustment is agreed upon.
Exchanges
If exchanges are offered, customers should contact EZ Cruise before returning the original product so the appropriate process can be provided.
Cancellations
If you need to cancel an order, contact EZ Cruise as soon as possible.
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Cancellation requests cannot be guaranteed once an order has entered processing or has been shipped.
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If an order cannot be cancelled before shipment, the customer may need to follow the applicable return procedure.
Safety Related Returns
A customer should discontinue use of a product if they believe the product is malfunctioning or creating an unsafe operating condition.
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Contact EZ Cruise for assistance before continuing to operate a vehicle with a suspected product related issue.
Contact Us
​For return or refund questions, contact: